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Terms and Conditions

  • Tax ID number: ES B42945188
  • Address: Calle Fortuny, 19, 1º IZQ, 28010 Madrid, Spain
  • Email address: support@taiga.io
  • Commercial registry information: Registro Mercantil de Madrid, Tomo 28959, Libro 0, Folio 120, Hoja M 521500, Inscripción 1.

Last updated: 21 December 2021

These terms and conditions (“Terms and Conditions”) explain the general terms that govern the access and use of the different websites, products and services offered by KALEIDOS VENTURES, S.L. (“Kaleidos”, “we”, “our”).


Our identification data are as follows:

These Terms and Conditions are binding for anyone accessing or using our websites, products and services (“User”, “you”, “your”). By accessing or using our websites, products and services (collectively referred to as “Kaleidos’ Products & Services”), you acknowledge that you have read and agree to be bound by these Terms and Conditions, as well as by our Cookies Policy and, where applicable, by our Privacy Policy and by our Data Processing Addendum. Please, note that the applicable Cookies Policy, Privacy Policy and Data Processing Addendum will depend on the Kaleidos’ Products & Services that you are accessing or using.


Additionally, depending on the Kaleidos’ Products & Services that you are accessing and using, certain particular conditions may apply. In such a case, the applicable particular conditions will be informed to you at the time of your subscription. In the event of conflict between these general Terms and Conditions and the particular conditions applicable to the specific Kaleidos’ Products & Services you are accessing and using, the latter shall prevail.


In case Kaleidos and the User have agreed different terms on a separate document (such as purchase order), the terms of that separate agreement will prevail in the event of conflict with these Terms and Conditions.

We may offer Kaleidos’ Products & Services both on a cloud and on an on-premise basis.


These Terms and Conditions apply to both our cloud and our on-premise Kaleidos’ Products & Services. However, please note that on-premise Kaleidos’ Products & Services may be subject to particular terms and conditions. In that case, any particular terms and conditions will be informed to you and/or separately agreed with you at the time of your subscription. Said particular terms and conditions will prevail in the event of conflict with these general Terms and Conditions.


Additionally, please note that Kaleidos’ Products & Services may be built on open-source software (as further explained in Section 6) which may be freely accessible in one or more open-source repositories (for example, in the case of Taiga, you may find our open-source project here). On top of that open-source software, we have developed Kaleidos’ Products & Services, which allow us to provide our Users with extra functionalities and services.

1. CLOUD AND ON-PREMISE KALEIDOS’ PRODUCTS & SERVICES

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2. TYPES OF USERS

Users of Kaleidos’ Products & Services can be classified into different categories, depending on their role. You can find a broad description of the main roles and their major permissions below:

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“Customer”: the Customer is a User that has acquired a free or a paid subscription to Kaleidos’ Products & Services. The Customer is responsible for adding End Users to its different workspaces (for now Taiga projects) and for appointing Administrators for each of its workspaces. The Customer can be either a natural or a legal person, provided that they are acting in their professional capacity. When the Customer has acquired a paid subscription to Kaleidos’ Products & Services, the Customer is also responsible for the payment of any related fee (as explained in Section 5).


“End User”: the End User is a User that has been added to a Customer’s workspace or a specific project (for instance, when your employer subscribes to Kaleidos’ Products & Services and adds you to a workspace, your employer will be, for the purposes of these Terms and Conditions, the Customer, while you will be an End User). As an End User, you acknowledge that you may be removed from a workspace or project by your Customer and/or by an Administrator. If you are removed from a project, you will no longer have access to it or to any of its content, including content that may have been uploaded by you (except in the event the project is a public project, in which case you may have access to certain information of the project).


“Administrator”: an Administrator is an End User that has been appointed by the Customer as having admin rights to a specific workspace. Please, note that, where the Customer has acquired a free subscription to Kaleidos’ Products & Services, all End Users of the Customer’s workspace shall be deemed to be Administrators, since free subscriptions do not offer the possibility of assigning admin rights only to specific End Users.

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You may find a broader description on the different roles and their specific permissions here.


Additionally, please note that each of the main roles described above may have small variations. By way of example, the Customer of a paid subscription may be referred to (for instance, on the dashboard of our tools and on our websites) also as an “Organization Owner”.


For the purposes of these Terms and Conditions, Customers, End Users and Administrators are collectively referred to as Users.

3. TYPES OF PROJECTS

Please, note that Kaleidos offers Users the possibility of creating public or private projects.

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Public projects: when the User sets a project to be viewed as a public project, the User acknowledges and agrees that any third party (including third parties that do not hold a Kaleidos' Product User account) may access the project, see its content, and interact with the project repository. Kaleidos’ Products & Services is not responsible for the use that said third parties may make of your public project contents and repositories (including, but not limited to, loss of data and information).


Private projects: private projects are only accessible to the Customer, Administrators, and all or part of the End Users. No other Users will be able to see or interact with the content of a private project, unless an Administrator overrides this default behavior and allows for partial public access to certain content, in which case, the above paragraph applies.

4. TERMS OF ACCESS

To access and use Kaleidos’ Products & Services you must be at least fourteen (14) years of age.


To acquire a paid subscription, you must be at least eighteen (18) years of age.


By accessing and using Kaleidos’ Products & Services you represent and warrant that you have the legal authority to bind yourself or the third-party on whose behalf you are acting (for instance, the entity or company you work for) to these Terms and Conditions.


Additionally, when acting on behalf of a third-party, you represent that you have the legal authority to make decisions (such as moving from a free subscription to a paid subscription, increasing the number of End Users, etc.) on behalf of said third-party.


In order to be able to fully access and use the functionalities of Kaleidos’ Products & Services, you must register a User account.


Please, note that if you register a User account with an email address controlled by a third-party (such as a corporate email that is controlled by your employer), you acknowledge that you will be considered as an End User of that third-party. Said third-party will be able to request access to your User account and all the content and data of your User account, with or without prior notice to you and without any liability to Kaleidos.


You (and, where applicable, the third-party that, according to Section 4.6, has access to and control over your User account) are solely responsible for choosing a secure password, as well as for keeping said password (together with any other log-in information, such as your username) confidential. Your log-in information is non-transferable.


You (and, where applicable, the third-party that, according to Section 4.6, has access to and control over your User account) are solely responsible for any activity carried out through your User account, including any and all losses, damages, liability, expenses and attorneys’ fees incurred by Kaleidos or a third party due to your use (or somebody else’s use, whether authorized or non-authorized) of your User account.


If you become aware or suspect that a third party may be accessing your User account, you must promptly notify Kaleidos by sending an email to support@taiga.io Please, note that even if you had advised Kaleidos of an unauthorized use of your User account, Kaleidos shall not be liable for any loss, damages, liability, expenses or attorneys’ fees arising out of or in connection with a third-party access or use of your User account.


You represent that, when registering a User account, you will provide truthful and up to date information and that you will not use a false identity or the identity of a third party.

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5. FEES AND PAYMENT

General fees and payment rules

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Although certain features of Kaleidos’ Products & Services are available to Users at no charge, broader access to Kaleidos’ Products & Services (which may include, by way of example, greater storage capacity, or a higher number of End Users and projects) may require the payment of a fee.


A User cannot hold more than one free subscription.


Fees are dependable on the type of subscription, as well as on the number of End Users that the Customer wishes to add to their workspace.


More information on the different types of subscriptions offered by Kaleidos and their respective prices is available in the following links: https://www.taiga.io/ (for Taiga) and https://penpot.app/ (for Penpot).


Additionally, please note that certain features of Kaleidos’ Products & Services may be available only upon a separate written agreement between the Customer and Kaleidos. In such scenarios, fees will be agreed between the Customer and Kaleidos.


Paid subscriptions are invoiced monthly or annually, depending on the subscription term chosen by the Customer and on whether the Customer subscribes for the cloud version or for the on-premise version of Kaleidos’ Products & Services.


The subscription fee is payable at the beginning of each subscription term.


Payments shall be made through the payment method the Customer chooses -from those we make available to the Customer- at the time of acquiring a paid subscription.


Amounts payable under these Terms and Conditions are non-refundable (not even in case of partial use), except as otherwise expressly set forth herein. Notwithstanding the foregoing, as explained below, under certain circumstances we may generate a credit that can be used as a discount later. Please, note that credits entitle the Customer to a discount on future bills (provided that they are used within a two (2) years period), not to a reimbursement.


At the end of each subscription term, the subscription term may be automatically renewed, and the applicable fees may be automatically charged to the Customer, by means of the same payment method the Customer used for the last payment. For further details, please see section 8.


Fees are payable in the currency shown to the Customer when purchasing a paid subscription to any of the Kaleidos’ Products & Services


We reserve the right to modify the subscription fees at any time (by way of example, a free feature may become a paid feature, or a certain subscription fee may be increased or decreased). For Users who have an on-going subscription, thirty (30) day’s prior notice of any fees’ modification will be given. Additionally, new prices will not apply until the beginning of the next subscription term.


All payments are processed through a third-party service provider. Kaleidos does not guarantee and is not responsible for the availability or accessibility of the payment platform, or for any failures, errors, or delays in payment not attributable to Kaleidos.


The Customer will pay all additional costs that may be applied to the transaction for any reason, including but not limited to currency exchange rates, value-added, duties or any other taxes and fees. Should any payment be subject to withholding tax by any government, the Customer shall reimburse Kaleidos for such withholding tax.


If the Customer requests an invoice, said invoice will be sent to the Customer in electronic form.

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Fees and payment rules applicable to cloud Kaleidos’ Products & Services

Subscription fees will be billed at the beginning of each subscription term in accordance with the aggregated number of active Users on the Customer’s workspaces.


For monthly subscriptions:

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  • If the number of active Users increases during the subscription term, an additional prorated charge will be billed at the end of the subscription term.
  • If the number of active Users decreases during the subscription term, a prorated credit will be generated and deducted from the bill corresponding to the next subscription term.

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For annual subscriptions:

  • If the number of active Users increases during the subscription term, adjustments will take place on a monthly basis, meaning that an additional prorated charge will be billed at the end of the relevant month.
  • If the number of active Users decreases during the subscription term, adjustments will take place on a yearly basis, meaning that a pro-rated credit will be generated and deducted from the bill corresponding to the next subscription term.

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Fees and payment rules applicable to on-premise Kaleidos’ Products & Services

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Subscription fees will be billed at the beginning of each subscription term in accordance with the aggregated number of active Users on the Customer’s workspaces.


Subscriptions to on-premise Kaleidos’ Products & Services are offered only on an annual basis.


If the number of active Users increases during the subscription term, an additional charge will be billed at the end of the subscription term. Each extra User will be charged at a fifty per cent (50%) of the regular annual price.


If the number of active Users decreases during the subscription term, no discounts will be applied. Any downward adjustments shall only be effective from the beginning of the next subscription term.

6. INTELLECTUAL PROPERTY

General rules

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At Kaleidos, we are aware of the importance of the open-source movement, and we firmly believe in the advantages it offers to the whole Internet and programming community. For that reason, most of the modules of Kaleidos’ Products & Services are offered under an open-source license. However, please, note that certain modules of Kaleidos’ Products & Services are proprietary, and we offer them under our own license.

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Kaleidos’ Intellectual Property Rights (for open-source modules)

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Kaleidos’ Products & Services open-source modules are licensed under open-source licenses (such as Mozilla Public License 2.0 (MPL 2.0) and other licenses endorsed by the Open-Source Initiative). Please, note that, when accessing and using our open-source modules you must comply with the terms of the corresponding open-source license.

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Kaleidos’ Intellectual Property Rights (for non-open-source modules)

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All the contents, features and functionalities, including but not limited to all information, software, source code, trademarks, databases, interface, images, text, video, audio, and structure, as well as the design, selection and arrangement thereof, of Kaleidos’ Products & Services non-open-source modules are owned by Kaleidos or its licensors and are protected by copyright, patent, trade secret and other intellectual property rights. You undertake to respect all the intellectual property rights owned by Kaleidos and or our licensors.


Subject to your compliance with these Terms and Conditions (including the payment of any applicable fee), we grant you a limited, non-exclusive, non-sublicensable, and non-transferable to use and access our non-open-source Modules.


You may not reproduce, distribute, publicly communicate, or transform all or part of the contents of our non-open-source Modules (including their source code) for any purpose, commercial or otherwise.


You shall refrain from extracting and reusing all or part of the data and information contained in our non-open-source Modules. Among others, the User may not apply "screen-scraping" or similar techniques.


Any infringement of Kaleidos’ intellectual property rights may constitute not only a breach of these Terms and Conditions but also a violation of copyright laws, trademark laws, privacy laws and publicity and communications regulations and statutes

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User Content

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You (or the Customer in which projects you are working) will remain the sole owner of the content you upload to Kaleidos’ Products & Services.


Notwithstanding the foregoing, you grant Kaleidos (and all its authorized service providers) a worldwide, non-exclusive and non-transferable (except in the context of Kaleidos’ business sale or transfer) license to host, copy, access, process and transmit the content you upload to Kaleidos’ Products & Services in order for Kaleidos to be able to: (i) provide you with the services and functionalities of Kaleidos’ Products & Services; (ii) improve Kaleidos’ Products & Services, including for analyzing metadata related to the User’s dashboard and generating statistics that allow Kaleidos to make Users recommendations on how to make the most of Kaleidos’ Products & Services and improve their working efficiency. For the sake of clarity, we will only analyze metadata (such as the length of a task title, the number of Users assigned to a task, the size of the attachments, etc.), but we will not analyze the text and contents themselves (such as the name of the task title, the name of the Users assigned to a task, the content of an attachment, etc.).


You warrant that you have all rights and authorizations necessary to use any and all content that you upload to Kaleidos’ Products & Services, and, in particular, any third-party personal data.


You are solely responsible and agree to defend, indemnify, and hold Kaleidos harmless (and its affiliates, employees, officers and directors) for any claim that the content or data uploaded to Kaleidos’ Products & Services by you infringes third-party rights or any applicable law, or that has, for any other reason, caused injury to Kaleidos or any other third party.


If you provide any feedback (including any ideas and suggestion) to Kaleidos, you agree that Kaleidos will be free to use, disclose, reproduce, modify, sublicense, transfer, distribute and exploit said feedback in any manner and without compensating you.


Kaleidos does not pre-screen the content (including any data or feedback) uploaded by Users. Notwithstanding the foregoing, Kaleidos has the right (but not the obligation) to remove, in its sole discretion, any content that Kaleidos reasonably believes breaches this Terms and Conditions, any applicable law or any third-party rights.

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Other Users’ Content

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When you access other Users’ public projects, you agree to contribute to said public projects in good faith, which means that you shall refrain from accessing public projects with the sole purposes of boycotting them, making them useless or damaging them in any way.

7. USER OBLIGATIONS

By accessing or using Kaleidos’ Products & Services the User undertakes to comply with the provisions of these Terms and Conditions as well as with any applicable law.


The following list includes some of the obligations that you, as a User, undertake to comply with, without prejudice to any other obligation that may be applicable to you under these Terms and Conditions and any applicable law:

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Not to use Kaleidos’ Products & Services in any manner that may cause damage, interruptions, inefficiencies, or defects in Kaleidos’ Products & Services’ operation, or in your own or a third party's devices, including by using “bots” or other automated systems to send unreasonable requests to our servers.


Not to use Kaleidos’ Products & Services for the transmission, installation or publication of any viruses, malicious code or other harmful programs or files, as well as not to use Kaleidos’ Products & Services for spamming or mail bombing Kaleidos or any other third-party.


Not to use the Kaleidos’ Products & Services for purposes contrary to good faith, good morals, and public order.


Not to access any section of Kaleidos’ Products & Services or its connected systems, networks or servers, whose access is restricted.


Not to breach, or attempt to breach, the security or authentication measures of Kaleidos’ Products & Services or any network connected to Kaleidos’ Products & Services, or the security or protection measures inherent in the content offered on Kaleidos’ Products & Services.


Not to replicate, reverse engineer, decompile or disassemble Kaleidos’ Products & Services, except in those circumstances authorized by law. Please note that in the case of our open-source modules, where so required by the applicable open-source license, Kaleidos will provide Users access to Kaleidos’ Products & Services source code at no additional cost (subject to the terms of the relevant license).

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The User undertakes to defend, indemnify, and hold Kaleidos harmless (and its affiliates, employees, officers and directors) for any judicial or extrajudicial claim, damage or penalty related to the User’s obligations under these Terms and Conditions.

8. TERM AND CANCELLATION

Term and cancellation rules applicable to cloud Kaleidos’ Products & Services

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Each subscription term will automatically renew (and we may automatically charge the Customer the applicable fees) for additional subscription terms of equivalent length, unless the Customer decides to cancel the subscription prior to the expiration of the then-current Premium Subscription Term.


The User can cancel their subscription to Kaleidos’ Products & Services at any time accessing their User account. Cancellation will take place immediately. In the case of paid subscriptions, the non-consumed fees paid for the then-current subscription term will not be refunded to the Customer. However, if the Customer decides to acquire a new paid subscription in the two (2) years following the cancellation, a discount equivalent to the non-consumed fees will be applied.


We have the right, in our sole discretion, to permanently or temporary suspend your access to and use of Kaleidos’ Products & Services (including our right to delete your User account), under the following circumstances: (i) for scheduled or emergency maintenance to Kaleidos’ Products & Services, or any part thereof; (ii) in the event Kaleidos ceases to provide, for any reason, access or any of the services associated to Kaleidos’ Products & Services; (iii) if we reasonably believe that you are using Kaleidos’ Products & Services in violation of these Terms and Conditions or any applicable law; (iv) if we reasonably believe that your use of Kaleidos’ Products & Services poses a security risk to us or to any third party; (v) if required by law enforcement or by a government agency, or otherwise in order to comply with applicable law or regulation; (vi) if you are using Kaleidos’ Products & Services for purposes other than those specified in these Terms and Conditions; or (vii) if you or the Customer responsible for your account fail to fulfil the payment obligations hereunder.


In addition to the above, if the User is using a free trial or free subscription to Kaleidos’ Products & Services, Kaleidos may cancel the User’s subscription at any time, with or without prior notice, and with no liability to Kaleidos.


Please, note that upon expiration of the subscription term you will no longer have access to Kaleidos’ Products & Services paid features. Additionally, if your User account is cancelled, blocked, or deleted by you or by us (under the circumstances stated in these Terms and Conditions), you may no longer have access to the information and data stored in or related to your User account.


In no event will any termination relieve the Customer of the obligation to pay any fees accrued or payable to Kaleidos.


The fact that Kaleidos prevents the User from accessing or using Kaleidos’ Products & Services in accordance with the provisions of this Section shall not entail any liability for Kaleidos nor shall it entitle the User to make any kind of claim against Kaleidos, except for damages caused by Kaleidos’ willful misconduct, and provided that they are ruled by a court or tribunal.

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Term and cancellation rules applicable to on-premise Kaleidos’ Products & Services

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Each subscription term will automatically renew (and we may automatically charge the Customer the applicable fees) for additional subscription terms of equivalent length, unless the Customer decides to cancel the subscription prior to the expiration of the then-current Premium Subscription Term.


The User can cancel their subscription to Kaleidos’ Products & Services at any time accessing their User account. Cancellation will take place immediately. In the case of paid subscriptions, the non-consumed fees paid for the then-current subscription term will not be refunded to the Customer. However, if the Customer decides to acquire a new paid subscription in the two (2) years following the cancellation, a discount equivalent to the non-consumed fees will be applied.


We have the right to terminate your subscription to Kaleidos’ Products & Services under the following circumstances: (i) in the event Kaleidos ceases to provide, for any reason, access or any of the services associated to Kaleidos’ Products & Services; (ii) if we reasonably believe that you are using Kaleidos’ Products & Services in violation of these Terms and Conditions or any applicable law; (iii) if we reasonably believe that your use of Kaleidos’ Products & Services poses a security risk to us or to any third party; (iv) if required by law enforcement or by a government agency, or otherwise in order to comply with applicable law or regulation; (v) if you are using Kaleidos’ Products & Services for purposes other than those specified in these Terms and Conditions; or (vi) if you or the Customer responsible for your account fail to fulfil the payment obligations hereunder.


In addition to the above, if the User is using a free trial or free subscription to Kaleidos’ Products & Services, Kaleidos may cancel the User’s subscription at any time, with or without prior notice, and with no liability to Kaleidos.


Please, note that upon expiration of the subscription term you will no longer have access to Kaleidos’ Products & Services paid features. Additionally, if your User account is cancelled, blocked, or deleted by you or by us (under the circumstances stated in these Terms and Conditions), you may no longer have access to the information and data stored in or related to your User account.


In no event will any termination relieve the Customer of the obligation to pay any fees accrued or payable to Kaleidos.


The fact that Kaleidos prevents the User from accessing or using Kaleidos’ Products & Services in accordance with the provisions of this Section shall not entail any liability for Kaleidos nor shall it entitle the User to make any kind of claim against Kaleidos, except for damages caused by Kaleidos’ willful misconduct, and provided that they are ruled by a court or tribunal.


Upon termination of the subscription, the User must delete all copies of Kaleidos’ Products & Services installed in their own or third-party servers.

9. FREE TRIALS

Kaleidos may offer free trials.


The term (usually, limited to thirty (30) days), features and particular conditions of free trials will be informed to the User prior to its subscription.


Unless otherwise stated in the free trial particular conditions, upon expiration of the free trial term, the subscription will automatically become a free subscription (and, therefore, the product functionalities and services will be limited to those available under free/basic subscriptions).

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10. DATA PROTECTION

In order to have access to some functionalities of Kaleidos’ Products & Services, and, in particular, in order to register a User account, you must provide certain data and information.


Additionally, Kaleidos’ Products & Services may use cookies.


Kaleidos takes the utmost precautions when processing User's personal data.


For further information on how your data will be processed when you access and navigate through our websites and platforms, please visit our Cookies Policy.


If you are acting on behalf of a Customer, please note that the data you provide during the subscription process will be processed in accordance with our Privacy Policy. Additionally, by accessing and using Kaleidos’ Products and Services you agree to our Data Processing Addendum (“DPA”). Our DPA specifies how we process the personal data of all End Users linked to a Customer’s account.


Our Cookies Policy, our Privacy Policy and our DPA are incorporated by reference to these Terms and Conditions. Please, note that the applicable Privacy Policy and Cookies Policy will depend on the Kaleidos’ Products & Services that you are accessing or using:

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For Taiga:

  • You may access Taiga’s Privacy Policy here.
  • You may access Taiga’s DPA here.
  • You may access Taiga’s Cookies Policy here.

11. WARRANTIES AND LIMITATION OF LIABILITY

Kaleidos’ Products & Services are provided “AS IS” and “AS AVAILABLE”.


Kaleidos’ Products & Services are provided without warranty of any kind, whether express or implied. Kaleidos specifically disclaims any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.


You will be solely liable for any damages caused to third parties due to your use (or inability to use) Kaleidos’ Products & Services. Kaleidos shall be exempt from any liability in this regard, and you shall keep Kaleidos harmless from any claim arising in connection thereof.


Other than as expressly stated in these Terms and Conditions (or as provided by law), Kaleidos does not warrant and shall not be liable for: (i) the vulnerability of Kaleidos’ Products & Services and/or the security measures adopted therein; (ii) the existence and/or transmission of viruses or other similar harmful components (you are responsible for implementing procedures and checkpoints that are adequate to guarantee your particular requirements for anti-virus protection, as well as for maintaining a means external to Kaleidos for any reconstruction of any lost data that may be needed); (iii) the lack of accessibility, availability, usefulness or performance of Kaleidos’ Products & Services; (iv) the unlawful access of a third party; (v) any compatibility problems between Kaleidos’ Products & Services and the User's device; (vi) failures of Kaleidos’ Products & Services caused by any type of technical or security failure affecting the servers of Kaleidos’ third party service providers; and (vi) any other failure that hinders, delays or prevents the proper functioning of Kaleidos’ Products & Services.


Unless otherwise required by applicable law, in no event will Kaleidos be liable to you or to any third party for any loss of profits, loss of data, or any indirect, special, incidental, punitive or consequential damages of any kind arising out of, or in connection with these Terms and Conditions or with your use (or inability to use) Kaleidos’ Products & Services, even if Kaleidos has been advised or is otherwise aware of the possibility of such damages. 


In no event will Kaleidos’ total aggregate liability to you or to any third party arising out of or in connection to this Terms and Conditions or to your use of (or inability to use) Kaleidos’ Products & Services exceed the total amount of fees you (or, where applicable, your Customer) actually paid to Kaleidos during the twelve (12) months immediately prior to the accrual of the first claim. 


In the event that the applicable law does not allow the limitation or exclusion of certain liabilities as set forth herein, our liability shall be limited to the maximum extension permitted by the applicable law. 

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12. CUSTOMERS’ SPECIFIC DUTIES

In addition to any other term and obligation applicable to Users in general and to Customers in particular under these Terms and Conditions, the following terms shall apply to Customers:

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In the event you are a Customer, you will be responsible for any damages caused by your workspaces’ End Users’ use (or inability to use) Kaleidos’ Products & Services. Kaleidos shall be exempt from any liability in this regard, and you shall keep Kaleidos harmless from any claim arising in connection thereof.


You are responsible for promptly suspending the access of any End User who you or Kaleidos reasonably consider that is using Kaleidos’ Products & Services in breach of these Terms and Conditions.


You represent that you are entitled to transfer the relevant data (and, in particular, any personal data, including your End Users’ personal data) in order for Kaleidos and its service providers to lawfully use, transfer and process said data for the provision of the services related to Kaleidos’ Products & Services.

13. CONDITIONS APPLICABLE TO THE USE OF THE KALEIDO’S API

14.1.Kaleidos may allow Users to access the data of their User account via an Application Program Interface specifically provided by Kaleidos for this purpose (“Kaleidos’ API”). Any use of the Kaleidos’ API, including any use of the Kaleidos’ API through a third-party product, is bound by these Terms and Conditions plus the following specific terms:

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You expressly understand and agree that Kaleidos shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Kaleidos has been advised of the possibility of such damages), resulting from your use of the Kaleidos’ API or third-party products that access data via the API.


You expressly understand and agree that Kaleidos’ API may not be always available and that Kaleidos may discontinue access to its Kaleidos’ API or modify the features of the Kaleidos’ API at any time.


Abuse or excessively frequent requests to Kaleidos’ Products and Services via the Kaleidos’ API may result in the temporary or permanent suspension of your access to the Kaleidos’ API. Kaleidos, in its sole discretion, will determine abuse or excessive usage of the Kaleidos’ API. Kaleidos is not obliged to, but may warn you via email, before the suspension of your access to the Kaleidos’ API.


You may not use Kaleidos’ API with the aim of making certain data and functionalities of Kaleidos’ Products & Services available to third-parties.


You may not use Kaleidos’ API with the aim of developing a product or a service that is a competitor of Kaleidos’ Products & Services.


Kaleidos reserves the right at any time to modify or discontinue, temporarily or permanently, your access to the Kaleidos’ API (or any part thereof) with or without notice.


Kaleidos’ is currently offering access to the Kaleidos’ API for free. Notwithstanding the foregoing, Kaleidos’ reserves the right at any time to modify the conditions for access to and use of the Kaleidos’ API. Among others, Kaleidos’ may subject your access to the Kaleidos’ API to the payment of a fee.

14. LINKS

Kaleidos’ Products & Services may contain links to third-party sites. Kaleidos shall not be liable for any damage or loss caused or alleged to be caused by or in connection with the content or any other aspect related to said sites. Please, note that your access and use of such third-party sites will be governed by said third-party own Terms and Conditions, privacy policy, cookies policy, and any other applicable terms.

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15. USERS’ COMMENTS AND INTERACTION

Some of Kaleidos’ Products & Services’ functionalities may allow Users to participate in chats, leave comments or interact with each other and/or with Kaleidos.


Users agree not to upload, distribute, or otherwise publish any content that is libelous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal, or which is in violation of third-party’s copyright, trademarks or other proprietary rights.


Kaleidos reserves the right to remove any comments or interactions of the User in the event Kaleidos considers such comments or interactions to be in breach of these Terms and Conditions.

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16. SUGGESTIONS AND COMPLAINTS

Any User who wishes to address a complaint, question or suggestion may do so by sending an email to support@taiga.io.

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17. RESELLERS AND OTHER THIRD-PARTY PRODUCTS AND SERVICES

If you order a subscription to Kaleidos’ Products & Services through a reseller, please, note that:

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We will provide you Kaleidos’ Products & Services under the conditions submitted by the reseller (for instance, the number of End Users and the type of subscription will be determined according to the order we receive from the reseller).If you assign admin rights to said reseller, you will be responsible for the reseller’s use of Kaleidos’ Products.


We will receive the payments directly from the reseller and any credit will be generated in accordance with these Terms and Conditions will be assigned to the reseller.


We are only responsible for our obligation under these Terms and Conditions and are not bound by any other term and conditions communicated to you by the reseller.


We are not responsible for any promises made to you by the reseller or for the services provided to you by the reseller. and are not responsible for any other

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Additionally, if you decide to use Kaleidos’ Products & Services together with any products and services provided by third parties (for instance, implementation, training and advisory services), we will not be responsible for any compatibility issue or for any other reason arising out of or in connection with your use of said third-party products and services.

18. NOTICES

We may send notices to you by e-mail, by posting them on the websites and/or dashboards of the different Kaleidos’ Products & Services or by any other method we choose. Such notice will be effective on dispatch.


If you want to send notices to us, please use our physical address (calle Fortuny, 19, 1º IZQ, 28010 Madrid, Spain) or our email address (support@taiga.io). Such notice will be effective when received.

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19. FORCE MAJEURE

For the purposes of these Terms and Conditions, a force majeure event means any event or occurrence beyond the reasonable control of Kaleidos, including a breakdown or interruption in public or private telecommunications networks, war, riots, disasters, strikes, civil disorder, terrorist acts, unforeseen events, fires, pandemics, explosions, or any action by the authorities, including any government regulation.


Kaleidos will not be liable for any failure, delay, or suspension in the performance of any of its obligations under these Terms and Conditions caused by a force majeure event.

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20. MISCELLANEOUS

Kaleidos reserves the right to make, at any time and without prior notice, improvements, replacements or modifications to any functionality or content of Kaleidos’ Products & Services, as well as to discontinue Kaleidos’ Products & Services and its related services, with or without notice, and with no liability to Kaleidos.


No failure by Kaleidos to assert any right or provision under these Terms and Conditions will constitute a waiver of that right or provision, unless expressly stated in writing by Kaleidos.


Each provision of these Terms and Conditions will be enforceable separately. If any of these provisions are found by any court or competent authority to be illegal, invalid, or unenforceable, but it is legal, valid or enforceable if any part of it is so removed or amended, the provision in question shall be enforced with such removal or amendment as is necessary to make it legal, valid or enforceable and the remaining terms shall continue in full force and effect.


Kaleidos reserves the right to modify or amend these Terms and Conditions or any of our other policies or guidelines, at any time upon notice to you. We may provide that notice in a variety of ways, including, without limitation, sending you an email or posting the revised Terms and Conditions on the websites and/or dashboards of the different Kaleidos’ Products & Services. You acknowledge that your continued access or use of Kaleidos’ Products & Services following such notice constitutes your acceptance of the modified Terms and Conditions. Notwithstanding the foregoing, changes in the subscription fees will be made in accordance with Section 5.


The original version of these Terms and Conditions is drawn up in English, and the English version of this Terms and Conditions shall prevail in the event of any conflict with any version of these Terms and Conditions or portion thereof that has been translated into another language (including Spanish).

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21. APPLICABLE LAW AND JURISDICTION

These Terms and Conditions shall be governed by the Laws of Spain (both national Spanish laws and all EU applicable laws).


Where allowed by law, you and Kaleidos waive you/our own jurisdiction and agree to submit any conflict, controversy and/or claim related to these Terms and Conditions to the exclusive jurisdiction of the Courts of the City of Madrid.


Users have the right to file a claim through the European Commission's online dispute resolution platform, which can be accessed via this link.

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