As our dev team jokingly knows, if debugging is the process of removing software bugs, then programming must be the process of putting them in. Of course we’re not referring to our own code. But still you might encounter a rogue bug (ehhhem - an undocumented feature) here or there. If you do find one, please be so kind and point it out to us at once so we may find the team member responsible and humiliate him or her accordingly.
Need to report a bug or a security vulnerability?
If you find a security vulnerability please send an e-mail to email@example.com detailing your findings. The Dev team will fix the problem, update the stable branch of the repositories in GitHub and update our servers. If you have your own instance and report a vulnerability you will be able to quickly upgrade to the new stable version.
If you find a bug related with your dates or your account in Taiga please send us a mail to firstname.lastname@example.org too and we will resolve it as soon as possible. We pride ourselves on responding to any query in no less that 24 hours. Usually we respond within a few hours at most.
To report any other bugs you can use the GitHub repositories of Taiga or our mailing list (email@example.com), where you can also send requests for enhancements or send questions related to the use of the application too. Please do not use Twitter or GitHub for support questions.
Here is some information regarding the data center where Taiga’s infrastructure resides:
No member of Taiga Agile, LLC, taiga’s corporate parent or third parties hired by Taiga Agile are authorized to access private project data unless required to do so by the account owner for support reasons. Support staff may sign into your account to access settings related to your support issue. When working a support issue we do our best to respect your privacy as much as possible.
If you have a question, concern, or comment about Taiga security, please contact us: firstname.lastname@example.org.
More info: here.